Effective Date: June 5, 2026
Company Name: Universal Service and Chivers Contracting LTD
Service Area: Fort Frances and the Rainy River District
Website: universalservice.ca
Email: admin@universalservice.ca

Universal Service and Chivers Contracting LTD respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request a quote, contact us, book a service, or work with us for cleaning, janitorial, construction, renovation, repair, maintenance, contracting, appliance repair, small engine repair, property maintenance, or related services.

This Privacy Policy is intended to reflect common Canadian privacy requirements and responsible business practices for handling personal information.

1. Information We Collect

We may collect personal information when you contact us, request a quote, schedule a consultation, hire our services, visit our website, or communicate with our team.

This may include:

• Name

• Phone number

• Email address

• Mailing address or service address

• Project, repair, cleaning, maintenance, or service details

• Property access information, where required to complete a service

• Photos, videos, measurements, inspection notes, or documents related to a project or service

• Billing and payment information

• Communication records, including emails, calls, text messages, and website form submissions

• Website usage information, such as browser type, device type, IP address, pages visited, and general analytics data

We only collect information that is reasonably necessary to provide our services, respond to inquiries, prepare quotes, complete work, manage customer relationships, process payments, and improve our business operations.

2. How We Use Your Information

We may use your personal information to:

• Respond to inquiries and quote requests

• Schedule estimates, inspections, consultations, cleaning services, repairs, or project work

• Provide construction, contracting, property maintenance, cleaning, janitorial, appliance repair, small engine repair, and related services

• Prepare quotes, proposals, invoices, service records, and project documentation

• Communicate with you about your service, project, appointment, warranty, or account

• Process payments and maintain financial records

• Coordinate staff, technicians, trades, subcontractors, suppliers, or service providers

• Order materials, schedule deliveries, and complete service work

• Improve our website, customer service, and business operations

• Send follow-up communications or service updates

• Comply with legal, tax, insurance, safety, regulatory, or recordkeeping obligations

• Protect our customers, staff, property, business operations, and legal rights

We do not sell your personal information.

3. Consent

By providing personal information to us, using our website, requesting a quote, booking a service, or entering into an agreement with us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Where required, we will ask for additional consent before collecting, using, or sharing personal information for purposes that are not obvious or necessary for the service being provided.

You may withdraw your consent at any time, subject to legal, contractual, safety, insurance, or business limitations. Please note that withdrawing consent may affect our ability to provide certain services.

4. Sharing of Information

We may share personal information only when necessary and appropriate, including with:

• Employees, service technicians, cleaners, trades, contractors, and subcontractors involved in your service or project

• Suppliers, delivery providers, inspectors, consultants, engineers, or other service-related providers

• Payment processors, accounting providers, website providers, email providers, software platforms, or other business support providers

• Insurance providers, legal advisors, or professional advisors

• Government, regulatory, safety, or law enforcement authorities when required by law

When we work with third-party service providers, we take reasonable steps to ensure they handle personal information appropriately and only for the purpose of providing services to us or to you.

5. Property Access, Security, and Confidentiality

Some services may require our team to access homes, businesses, rental units, cottages, job sites, garages, utility areas, equipment, appliances, or other private areas of a property.

We take property access, privacy, and security seriously. Personal information, access instructions, property details, and service-related notes are only shared with team members, technicians, contractors, or service providers who need the information to complete the work.

Where required, our team may also follow confidentiality, safety, security clearance, insurance, or site-specific requirements.

6. Project Photos, Videos, and Testimonials

We may take photos or videos during a service or project for documentation, quality control, insurance, warranty, safety, internal records, or communication purposes.

We will not publicly use identifiable photos of your property, address, name, family members, personal belongings, or private areas for marketing purposes without your consent.

If you provide a testimonial, review, or approval for marketing use, we may publish it on our website, social media, advertising materials, business profiles, or other promotional platforms.

7. Website Cookies and Analytics

Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand how visitors use our website and to improve the online experience.

This may collect general information such as:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on the website

• Referral source

You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

8. How We Protect Your Information

We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Safeguards may include:

• Secure storage of digital and physical records

• Password-protected systems

• Limited access to customer and project information

• Staff and contractor confidentiality expectations

• Secure communication and recordkeeping practices

• Responsible disposal or deletion of information when no longer required

No method of transmission or storage is completely secure, but we take reasonable steps to protect the personal information in our care.

9. Retention of Personal Information

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including service delivery, warranty records, accounting, tax, legal, insurance, dispute resolution, safety, and business recordkeeping purposes.

When personal information is no longer required, we will securely delete, destroy, anonymize, or archive it in accordance with our business and legal obligations.

10. Accessing or Correcting Your Information

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate or incomplete.

To request access, correction, or deletion where applicable, please contact us using the details below. We may need to verify your identity before processing certain requests.

11. Links to Other Websites

Our website may contain links to third-party websites, including supplier websites, social media platforms, payment processors, review platforms, booking tools, or business directories.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before submitting personal information.

12. Children’s Privacy

Our services are intended for adults, property owners, tenants, landlords, businesses, property managers, and other customers seeking cleaning, maintenance, construction, contracting, repair, or related services.

We do not knowingly collect personal information from children without the consent of a parent or guardian.

13. Privacy Breaches

If we become aware of a privacy breach involving personal information under our control, we will take reasonable steps to contain, investigate, and address the issue. Where required by law, we will notify affected individuals and appropriate authorities.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, or business practices.

The updated version will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

For questions, concerns, complaints, or requests regarding this Privacy Policy or the way we handle personal information, please contact:

Universal Service and Chivers Contracting LTD
Service Area: Fort Frances and the Rainy River District
Website: universalservice.ca
Email: admin@universalservice.ca

We will review privacy inquiries and respond within a reasonable timeframe.